Terms & Conditions


A cake order is not confirmed until you have made a firm booking and therefore I cannot hold your date in my diary until you have done this. By making a cake booking you are also agreeing to the conditions below.


Payment details are sent out and payment required 10-7 days before delivery/collection by bank transfer, failure to complete payment when requested may result in your order being cancelled. Once payment is received your order is non refundable if you wish to cancel. If you need to change the date of your order this will depend on my availability and how much notice is given. I have the right to cancel your order at ANY TIME if I come down with an infection that requires me not to handle food, even if this is on the day of your delivery. I also have the right to cancel your order due to other illness or circumstances that may affect your order. If I cancel your order I will give you a full refund. I am a registered baker with a five star hygiene rating but I wouldn’t want to risk passing on an infectious disease to any of my customers. Once all aspects of your cake order have been finalised any changes need to be discussed at least two weeks in advance and may incur extra costs.


If your cake is 2 or 3 tiers in design (not single tier multiple sponge layers) 25% of payment is required at the time of booking and is non refundable however if cancellation is required on my part a voucher will be issued to be used on another date subject to availability. If you cancel your 25% payment will not be refunded.
Allergy information is available before finalising an order please ask and you should also make me aware of any allergy/intolerance issues, including any sensitivity to the Southampton six food colourings that may cause hypersensitivity. My kitchen is not allergy free and therefore I cannot guarantee any order is completely free of allergens. Please be aware that any 3D figures or upright details on your cake may contain cocktail sticks which need to be removed before consumption, small children may need to be supervised.
Delivery is to your doorstep or kitchen Or to the boot of your car preferably on a non slip surface (yoga mat or towel) if collection has been arranged. I am not responsible for the condition of your cake/baked goods once they have left my possession. Buttercream cakes can be stored at room temperature or in a fridge if it’s very hot. fondant iced cakes do not need to be refrigerated. All cakes are best eaten within 4 days of delivery.